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VetchVetch
For the front desk

The phone, the lobby, the inbox — finally on one screen.

The front desk is the practice. Vetch was designed by people who've worked it — every tap shaved, every hand-off scripted, every routine reply already drafted.

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Built with input from 40+ front-desk leads · the most opinionated screen we make
vetch.vet/front · Tuesday · 10:14a3 in lobby · 2 calls
Lobby
Romero · Vetch (4y mix)
10:00 · Dr. Sample · limp
In room 3
14 min
Anderson household
10:30 · Dr. Patel · 3 pets
Just arrived
0 min
Pip Anderson (vacc)
+ Anderson visit
Vetch suggested while-here vacc · approve?
—
Phones · 2 ringing
Forsythe · Boomer
Med refill (carprofen)
Vetch can handle · approve
Greenshade Stables
Re-book Friday 4:30
Vetch can handle · approve
Unknown · 608-***-2218
Ringing 18s
Take it
Vetch · what to do next
Anderson household is here — three pets, one of them due.
Pip is due for DAPP and Bordetella. While you check Atlas in for his annual, I drafted the SMS to ask the owner if she wants Pip done while-here. Tap to send.
SMS · DRAFT · to Lauren Anderson
Hi Lauren, you’re here with Atlas — Pip is also due for two vaccines today. Quick add to the visit (~8 min)? Reply YES.
Pre-arrival check
Atlas — chip on file✓
Card on file (last 4 · 4218)✓
Trupanion · pre-auth ready✓
Last balance$0.00
30–50%
fewer no-shows with automated reminders (vendor est.)
One
queue: SMS, email, voicemail & chat
Self-book
clients schedule themselves; you approve
39.2%
of vets already use AI tools (AAHA, 2024)
A Tuesday at the front

What changes when the chaos stops piling up.

Phones, walk-ins, the inbox, the AR queue — they all stop fighting for the same hands.

  1. 7:50a
    Pre-open
    Today loads when you do.
    Schedule, expected arrivals, pre-auths, prior balances — all on one screen. The morning huddle takes four minutes.
    Vetch · Confirmation SMS went out at 6am to today's 14 visits. 12 confirmed, 2 no-reply — already drafted a follow-up.
  2. 8:30a
    Calls
    Refills + re-books answered without ringing the phone.
    Vetch takes routine calls (refills, hours, "are you open Saturday"). They show up as queued tasks for one-tap approval.
  3. 10:14a
    Lobby flag
    Vetch is in room 14 minutes — Vetch suggests a fix.
    Move them to Dr. Patel after the surgery wraps (~10 min); SMS the owner the new ETA. You confirm with one tap.
  4. 12:30p
    Inbox sweep
    47 messages → 6 that need you.
    Confirmations, after-hours questions, refill asks — all triaged. The 6 that remain are real ones.
  5. 3:20p
    Checkout
    Anderson household — three pets, one invoice.
    Multi-pet auto-discount. Insurance filed in one click. Receipt sent before they reach the parking lot.
  6. 5:50p
    Closeout
    Drawer reconciles itself.
    Tomorrow's confirmations are out. AR follow-ups for the day are queued. You leave with the lights, not before them.
The front-desk toolbox

Things that should’ve been one screen all along.

Phones

Routine calls, handled

Vetch answers refills, hours, re-books, and "are you open Saturday." The phone rings less, but you see every call as a logged task.

Inbox

Every channel, one stream

SMS, email, web form, voicemail transcript — one inbox. Vetch drafts replies. You sign or send.

Schedule

Smart bookings

Owners self-book the right slot for the right reason. No more "they booked an annual but it's actually a lameness."

Check-in

Pre-arrival prep

Card on file? Insurance pre-auth? Allergy alerts? Last balance? All on the arrival card before they walk through the door.

Checkout

Pay + file in one flow

Multi-pet discounts, deposits, sliding-scale, plan-pay — all native. Insurance claim files in one click. Receipt to email + SMS.

Reminders

Recall queue runs itself

Vaccines coming due, six-month dentals, post-op rechecks — sent with personality, not a 2003 mail-merge feel.

The honest comparison

What the front desk used to feel like.

Before Vetch
•Three phones, two browsers, a sticky note for AR.
•Every refill request is a 4-minute interruption.
•You retype the same vaccine row 14 times a day.
•Insurance pre-auth = "I'll have to call you back."
•Recall queue lives in a spreadsheet someone forgets to run.
•Drawer reconciliation is the last 25 minutes of every shift.
With Vetch
One screen. Lobby, phones, inbox — all live, all in tap range.
Vetch handles refills and re-books. You approve a queue, not a phone.
Vetch pulls the line items. The vaccine row writes itself.
Pre-auth bundle assembles itself. Faxed before the line is hooked up.
Recalls run themselves. You see who replied this morning.
Drawer reconciles automatically. You leave when the last visit does.

Honest answers.

Yes — Vetch is configurable per practice. Tone, hours, what to escalate, what to handle. You hear every call as a transcript and can intervene live.

The desk that doesn’t need a sticky note.

See the front-desk view in 30 minutes — book a walkthrough with a peer-of-yours on the call.

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