What we shipped.

Migration playbook page

A canonical migration page for prospects evaluating the switch — phases, source-PMS matrix, parallel-run guarantee, and the Maple Veterinary 23-day Cornerstone receipt.

rDVM portal for specialty referrals

Referring vets see status (received → scheduled → seen → letter sent) without emailing you. Passwordless link via SMS or email — no extra login for them.

Twenty-six languages

Vetch transcribes in Spanish, Mandarin, Vietnamese, French, Tagalog, plus 21 more. The SOAP is always written in your clinic's primary language; the original transcript is preserved.

Drift detection on every KPI

When dental compliance flatlines or no-shows tick up at one provider, Vetch flags it before quarter-end — not three weeks after.

No-show forecast v2

Per-appointment risk score now factors weather, lead time, and reply latency in addition to history. We auto-text 80%+ risk slots and double-book the bottom 5%.

Voicemail transcription

Inbound voicemails are auto-transcribed, threaded to the patient, and routed to the unified inbox. Vetch drafts the reply in your clinic's tone.

Cubex two-way sync

Dispenses pull live into the chart and the DEA log. Order requests push automatically when a SOAP is signed. Reorder thresholds run on real usage, not last-month estimates.

SSO via SAML / OIDC

Group plans get SSO + SCIM provisioning. Mandatory MFA enforced at the org level. Quarterly access reviews are now a one-click report.

• Okta, Microsoft Entra, Google Workspace, JumpCloud
• SCIM 2.0 user + group sync
• Granular role-to-claim mapping per clinic

Per-action confidence threshold

See a confidence score next to every Vetch suggestion. Set the threshold below which Vetch pauses for review — per capability, per provider.

Episodic chart timeline

A chronic case is now an arc, not a stack. See "the lymphoma case" as a timeline — diagnosis → protocol → response → complications — without scrolling through 40 SOAPs.

Payment plans + ACH

Tokenized cards on file, ACH, sliding-scale, and surcharge rules. Refunds and disputes thread back to the original visit. Vetch pauses charges over your sign-off threshold.

Pipeline kanban view

Live booked → arrived → in exam → done view, per provider. Atlas in the lobby for 14 minutes? Vetch suggests moving him to Exam 3 with the next-free vet.

Sign on the go

Sign SOAPs, reply to inbox threads, and approve high-stakes charges from the iOS or Android app. The chart that used to wait until Monday now closes from the parking lot.