AI in practice. Migrations from old PMS. The numbers behind the day. Real essays from real clinics — and from us.
A practice manager walks through what migration looked like, hour by hour. The duplicate patients, the AR, the parallel week, and the morning the old PMS went read-only.
Going home with three meds used to take seven minutes. Here is the design we landed on after two months of watching techs do it on real iPads with real gloves.
Severity × wait sounds simple. Then a Sunday at 2:14a happens. A medical director shares the small rules that ended up mattering more than the big ones.
Why we don't bill per text, per token, or per chart. The spreadsheet we built before we picked a price, and what surprised us when 212 clinics ran on it.
Three modes per capability, per shift. The mental model that took us a year to land on, and the one we threw out. Includes the table we use when onboarding clinics.
Two cats and a dog, one family, one invoice, one SMS thread. Why the obvious thing was hard, and what the data looks like 90 days in.
A whiteboard that re-ranks itself. A note that signs at the door. A handoff card you can read in the time it takes to wash your hands. A field guide.
Trials work for tools that one person uses for ten minutes. They don't work for the system the whole clinic runs on. The two-week sandbox we landed on, in detail.
Tuesday morning. One essay, one set of notes from a real clinic. Easy to unsubscribe. We won’t sell your address.
