We move charts, financials, schedules, recall queues, comms history, and active integrations off your current PMS — and stay on your direct line through your first month live. No leap of faith, no double-entry, no “trust the migration partner.”
We sit on a call with the people who actually run your day. Front desk, lead vet, practice manager. We map the workflows, the source PMS, the integrations, the deal-breakers — before we touch a database.
We bring your data into a private Vetch tenant. Charts, financials, schedules, recall queues, comms history, custom protocols — every record carries its provenance back to the source.
Old PMS and Vetch run in parallel. Your team sees both. We diff every record class — patients, balances, schedule, drug log — and resolve any drift before cutover. No leap of faith.
Cutover happens at end-of-day on a chosen Friday. Old PMS becomes read-only for six months. Practice success is on your direct line — not a ticket queue — for the first 30 days.
SOAPs, lab results, imaging, vaccines, weights, and the original PDFs alongside structured fields. Linked households, multi-pet families, and any custom flags carry over.
Open invoices with original aging buckets, active payment plans, gift card balances, and provider production splits — every dollar reconciled before cutover.
Future appointments, blocked time, recurring blocks, recall queues with their cadence, and the no-show history that informs Vetch prediction on day one.
SMS, email, and voicemail history threaded to the patient. Per-client channel preferences and consent records preserved — no surprise opt-outs.
SOAP templates, fee schedule, standing orders, consent forms, and recall rules. Vetch matches them exactly on day one; you simplify on your timeline.
IDEXX, Antech, Cubex, Stripe, Twilio, Google/Apple/Outlook calendars — re-pointed during import, validated in parallel, live on cutover day.
Cloud-to-cloud — fastest UK migration path. Native API.
On-prem export coordinated with your IT or ours.
Native API used. Two-way sync supported during validate.
Continuity with IDEXX UK lab integration on day one.
Specialty / referral. Resident sign-off chains preserved.
On-prem export. Common in mixed-animal UK practices.
Specialty referral workflows preserved.
Hand-keyed + OCR'd historicals. We've done shoebox migrations.
Don’t see yours? Tell us what you run — we’ve done one-off migrations from spreadsheet-and-paper.
Migration is the moment a clinic is most exposed. Vetch treats it that way. Every phase is auditable, every change is reversible, and you sign off on every reconciliation before cutover. We have rehearsed the rollback on every migration; we have not had to use it.
Fifteen minutes on a call with practice success. We'll map every record class, every integration, every deal-breaker — and quote you a date range in writing.
