Customer support
Already on Vetch?
Day-to-day product questions, billing, account changes. We answer within one business day, faster for blockers.
Vetch for multi-location practices is now in private beta · Join the waitlist →
Contact
Talk to the team.
Pick the destination — sales, support, security, press, careers — and we route to the human who actually owns it. No phone tree, no chatbot, one business day reply.
Sales · most common
Looking for a demo or pricing?
Thirty minutes, real practice data, no slides. Or just email hello@vetch.vet with what you’re running today and we’ll come back with a number.
Reach the right team
Routed by intent, not by phone tree.
Security
Vulnerability or incident?
Acknowledged within one business day. Coordinated disclosure for good-faith researchers.
Privacy & DPO
Data subject request?
Access, deletion, portability, or any GDPR / CCPA right. We respond within 30 days, sooner where required.
Press
Journalist or analyst?
Background, briefings, founders, and customer intros. We turn around press requests fast — usually same day.
Accessibility
Something in your way?
Tell us the page, what you were trying to do, the assistive tech. We aim to fix or work around within 30 days, faster for blockers.
Careers
Want to build Vetch?
Practicing vets, engineers, designers, success — open roles plus a strong intro line for "no role fits but I love this."
Hours
Mon–Fri · 9a–5:30p GMT
Severity-1 platform incidents covered 24/7 by on-call — status.vetch.vet.
General inquiries
Not sure who to email? Send it here and we’ll forward it. Postal address on request.